EXCHANGES/RETURNS:
Due to the custom nature of our built-to-order products. ALL SALES ARE FINAL.

Absolutely NO RETURNS on the following items. Custom Fireplace Glass Doors, Custom Mesh Screen, Custom Corner Doors, Custom Zero Clearance Doors, Custom Re-facings and any other product that was custom made at time of order.

35% Restocking Fee plus outgoing freight will be deducted before refund on autorized returns. Exchanges will be at Fireplacenclosures.com a division of CJ's Home Decor & Fireplaces, LLC discretion.
NOTE: ANY PRODUCTS THAT ARE INSTALLED OR ALTERED BY THE CUSTOMER ARE NOT ELIGIBLE FOR EXCHANGE
 
Do not return any merchandise for any reason without first filling out this Return From. All unauthorized returns will be refused at our dock.
Fireplacedoorsonline.com is not a "try out service". Once you have purchased an item form one of our web sites a exchange will be permitted for genuine defects in the purchased item. We are very customer service oriented but have had some abuses of our generosity and efforts in the past.

Customer is responsible for returning the item (shipping prepaid) in the original packaging and in sealable condition. All returns must include original factory box, original factory packaging (foam, plastic, plastic on frame, wrappings, etc) blank, unfilled warranty cards, all instruction booklets and paperwork, along with a copy of your invoice. Do not deface original factory cartons or packaging in any manner. Please properly package and insure the item. Goods are to be returned, freight prepaid, ALL EXCHANGES MUST BE AUTHORIZED BY US AND RMA (Return Merchandise Authorization) MUST BE ISSUED. NO EXCHANGE WILL BE MADE ON MERCHANDISE RETURNED WITHOUT AUTHORIZATION. Any "Shipping Included" (Free Shipping) items will have the outbound freight charge deducted from the total refund.

Many items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost. RMA void if product is not returned within 10 days of RMA being issued. There will be a 35% restocking fee for allowed merchandise returned to Fireplacenclosures warehouse.

Terms apply to any item ordered by phone, e-mail, mail or fax from the following website; www.fireplacenclosures.com 

Your return request will be answered in 48-72 hours. You will be e-mailed instruction on how your request will be handled.