SHIPPING POLICY:
PLEASE INSPECT THE SHIPMENT IMMEDIATELY BEFORE THE TRUCK LEAVES.
All shipments will be carefully inspected and packed before leaving the warehouses. They will be shipped the best carrier possible (UPS, USPS, Motor Freight, etc). Responsibility for its safe delivery is assumed by the carrier at time of pickup. Please unpack carefully. Keep original packing if there is damaged. Report any damages to the carrier immediately. CJ's Home Decor & Fireplaces responsibility for the condition of the goods ends when the carrier accepts them.
It is your responsibility to file claim for damaged merchandise. We can not file claims, we can only verify.
Common carrier deliveries are curbside only, it will be your responsibility to unload the truck.

Damage/Loss

ANY DAMAGE OR LOSS INCURRED IN TRANSIT IS THE RESPONSIBILITY OF THE CARRIER.

Items Shipped Via UPS Ground / FedEx Ground / DB Schenker
When product is received damaged you HAVE TO DO THE FOLLOWING STEPS.
1) Fill out damage form online within 24 hours, from web site you ordered, with all the necessary information.
2) Send picture of damage (box, product etc) to claims@cjshomedecor.com
3) You will receive instruction by e-mail within 48-72 hours how your claim will be handled.
4) You will also need to retain the merchandise packing material for inspection by the carrier.
5) CJ's Home Decor & Fireplaces will promptly file a claim on your behalf if steps above are followed. We can not file claim until you submit damage form and provide all the information.
6) No exception!

Items Shipped Via Common Carrier: (Ex: R&L Carriers, USF Holland, FedEx Freight, etc)
Upon receipt, all LTL shipments must be carefully inspected by the customer and any damages or missing items must be noted on the bill of lading. Signing for the shipment without notation of any damages on the bill of lading means that the shipment is being signed for in good terms, and any recourse to gain credit from the freight company will be lost.
CJ's Home Decor & Fireplaces is not responsible for LTL shipments once they leave our warehouses.
Claims must immediately be filed with the carrier by consignee/buyer. From the time a carrier picks up a shipment, that carrier assumes all responsibility for that shipment. Claim has to be filed by consignee/customer/buyer - No exception!